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Shipping & Return Policy

Shipping

We ship to USA only!

(Some items may take longer if not in stock and have to be ordered from supplier)

Please contact us with questions at gaylawigs@sbcglobal.net                                               281-782-1555 You can always order by phone!

Please also note that the shipping rates for many items we sell are weight-based. All weights will be rounded up to the next full pound.

 

Return Policy

***All hair pieces, wigs, extensions and toppers are NON-REFUNDABLE due to health laws***

The only items that are returnable are: most haircare products and designer headwear/hats. These may only be returned as long as they've been unopened within 30 days of delivery for a full refund. We'll only pay the return shipping costs if the return is a result of our error and has not been worn. (in situations where you received an incorrect item).

You should expect to get your refund within 3 - 4 weeks after we receive the returned item. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. *Please contact us with any questions. 281-782-1555  gaylawigs@sbcglobal.net